Updated September 7, 2021
The health of our patients, visitors, employees and physicians is our highest priority. Our hospital is following the latest CDC and public agency guidelines and are prepared to identify, isolate and treat COVID-19 patients who seek care at our facility. We’re also making sure it’s safe to get the routine care you need because it’s important that you never place your own health at risk by putting off your own care. It’s critical that you continue to see your doctor, keep your appointments and go to the ER if you need immediate attention.
If you have respiratory symptoms, call your primary care provider. If you do not have one, ECHN’s Medical Group physicians are accepting new patients.
COVID-19 Testing Services
ECHN Urgent Care Testing: 860.533.4686
2800 Tamarack Avenue, Suite 105, South Windsor
Monday through Friday: 8 a.m. – 7:30 p.m.
Saturday and Sunday: 8 a.m. – 2 p.m.
NOTE: No physician’s order is required to receive test. Symptomatic patients will receive a full evaluation and testing, if indicated. Swabbing is available for asymptomatic patients with no facility fee charge.
Patient Visitor Policy as of September 7, 2021
Visiting hours are 12 – 8 p.m. daily
The health and safety of our patients, staff and visitors is our top priority and we value the healing quality of patient visitation. Please see information below to support both safety precautions and visitor allowances.
- One visitor per patient, 18 years of age or older
- Visits are limited to 60 minutes per visitor, unless otherwise permitted
- NOTE: Exceptions may apply for patients who are deemed as comfort measures only (end of life care).
All visitors must:
- pass COVID screening upon entry*,
- arrive and continue to wear a face mask/covering while in our facility, and
- maintain social distancing guidelines of 6 ft. from other people.
*At the hospital main entrances, visitor passes will be given to individuals to wear to denote they have cleared the screening process, and this sticker should always be worn while in the hospital.
Inpatient Units with Full/Partial Restrictions
**Visitor exceptions will be allowed at the discretion of Clinical Management which can include patients who are on comfort measures/end-of-life care.
- Oncology (Inpatient Only): Only visitors currently residing with the patient will be permitted**
- Family Birthing Center: One visitor from time of arrival for birth thru the transition back home.
- NICU: Only those with assigned wrist bands are permitted (2 bands per NICU patient).
- Behavioral Health: Visitation requires approval**
Emergency Department, Ambulatory & Outpatient Services
- Current COVID safe visitation practices remain in place
- Families and caregivers are asked to remain in their car and not enter our facility unless absolutely required, as per exceptions permitted below.
- If one of the following exceptions is present, one (1) caregiver, healthy and over the age of 18, will be allowed to accompany the patient during their outpatient visit:
- To accompany a patient who is a minor
- Where a patient is otherwise unable to communicate, or make decisions, or ambulate on their own
- For obstetrical ultrasound procedures
- Any patient that will receive sedation/other procedures that would affect the patient’s cognitive ability
- NOTE: Exceptions may be made on a case by case basis. Please contact department for specific requests.
Thank you for your cooperation!
Per Connecticut’s Department of Public Health rule dated June 15, 2019 (Sections 19-13-D3 (Short-term hospitals, general and special), visitors are allowed for patients who need assistance due to the specifics of their disability and may have one designated support person with them to support their disability-related needs. If hospitalized for more than one day, two support people may be permitted, provided only one support person be present at a time. Any such support person must be asymptomatic for, or not have previously been confirmed positive for, COVID-19. For more information, please visit the State’s website to view the full order.
Urgent Care Center
Our Urgent Care Center in South Windsor is open to treat patients with non-emergent illnesses and injuries.
Hours of Operation
Monday – Friday 8:00 a.m. – 7:30 p.m.
Saturday and Sunday 8:00 a.m. – 2:00 p.m.
Patients with respiratory or flu-like symptoms:
For everyone’s safety, patients experiencing respiratory or flu-like symptoms are asked to park in a designated parking spot upon arrival and call 860.533.4686 to be registered by our medical staff prior to entering the building.
Outpatient Rehabilitation facilities currently closed:
• Glastonbury Wellness Center, 622 Hebron Avenue, Glastonbury
Open Outpatient Rehabilitation facilities:
Patients will be screened for priority needs.
• Manchester Memorial Hospital, 71 Haynes Street, Manchester 860.646.1222
• Rockville General Hospital, 31 Union Street, Vernon: 860.872.5261
• Evergreen Walk, 2800 Tamarack Avenue, Suite 101, South Windsor: 860.533.4670
• Ellington YMCA, 11 Pinney Street, Ellington: 860.871.1078
All Inpatient Rehabilitation at Manchester Memorial and Rockville General Hospitals is continuing as necessary.
Behavioral Health Open Access Program
Adult Outpatient Services
Adult OP services and Open Access services at 150 North Main St in Manchester have returned to normal operations. Services are available “in person” or through telehealth/telephonic services. Space concerns are the primary reason as we are following social distancing guidelines. We continue to accept new patients and offer programs through our HIPAA compliant platform.
Child & Adolescent OP services
We are able to offer both “in person” and telehealth outpatient services for children and adolescents at 71 Haynes St. in Manchester. We offer hybrid programming as well as full telehealth programming. Regular Outpatient services are available “in person” and by telehealth. Child & Adolescent Open Access services are closed.
For more information, and to schedule an appointment, please call:
Women’s Center for Wellness
All screening mammograms, bone density exams, diagnostic and emergent mammograms, ultrasound and breast biopsy procedures are still being conducted. Please call 860.533.4646 for more information.
Preventative measures for Flu and COVID-19
- Stay home if you are experiencing mild symptoms. You should restrict activities outside of your home, except for getting medical care.
- Contact your healthcare provider if your illness is worsening (i.e., difficulty breathing). Reach out to your healthcare provider by calling ahead. Tell your provider that you have or may have coronavirus-like symptoms so the staff can take steps to keep other patients from getting infected.
- If available, wear a face mask when you are around other people to help prevent the spread of the virus.
- Shortness of breath or difficulty breathing
Or at least two of the following symptoms:
- Repeated shaking with chills
- Muscle pain
- Sore throat
- New loss of taste or smell
If you have any of these emergency warning signs for COVID-19 get medical attention immediately:
- Trouble breathing
- Persistent pain or pressure in the chest
- New confusion or inability to arouse
- Bluish lips or face
These lists are not all inclusive and we advise you to please consult your medical provider for any other symptoms that are severe or concerning to you.
- Get your COVID vaccine, and ask your physician or a healthcare provider if you have any concerns.
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
- Don’t touch your eyes, nose, or mouth, especially with unwashed hands.
- Avoid close contact with people who are showing symptoms of illness.
- Clean and disinfect frequently touched objects and surfaces.
- Cover your cough or sneezes with a tissue or sneeze into your elbow.
- Throw the tissue in the garbage and make sure to clean your hands afterwards.
- Stay home when you are sick.
Source: The Association for Professionals in Infection Control and Epidemiology (APIC)
Wash your hands
frequently with soap and running water for at least 20 seconds.
Use an alcohol-based hand sanitizer with at least 60% alcohol if soap and water are not readily available.
Avoid close contact
with people who are sick.
Stay home when you are sick. Do not expose others.
If you have fever, cough and difficulty breathing, seek medical care early and call in advance.
Cover your cough or sneeze
with a tissue, or into your flexed elbow when tissue is not available, then throw the tissue in the trash.
Avoid touching your eyes, nose, and mouth.
Clean and disinfect
frequently touched objects and surfaces using a regular cleaning spray or wipe.