Click here for COVID-19 Updates and Resources

Updated April 4, 2021

The health of our patients, visitors, employees and physicians is our highest priority. Our hospital is following the latest CDC and public agency guidelines and are prepared to identify, isolate and treat COVID-19 patients who seek care at our facility. We’re also making sure it’s safe to get the routine care you need because it’s important that you never place your own health at risk by putting off your own care. It’s critical that you continue to see your doctor, keep your appointments and go to the ER if you need immediate attention.
Click here to see how we are making it safe to get routine care, right now.

COVID-19 Vaccinations

ECHN Vaccine Clinic Call Center
The ECHN Call Center is available to help individuals schedule their first and second dose vaccine appointments at the Vaccine Clinic at Rockville General Hospital (31 Union Street, Vernon). Our community may also use this call center as an informational resource should anyone have any questions about the vaccine. Please note that the Call Center will only schedule 2nd dose appointments for those who had received their 1st dose at Rockville General Hospital.
Hours: Monday – Thursday from 10 a.m. – 4 p.m.

The Vaccine Clinic at Rockville General Hospital
Hours: Monday – Thursday from 8 a.m. – 4 p.m.

Click here for appointment scheduling information.

COVID-19 Testing Services

Manchester Memorial Hospital Drive-Up Testing:
71 Haynes Street, Manchester
Monday, Wednesday and Friday: 8.30 a.m. – 12 p.m.
NOTE: You must have a physician’s order to receive test.  Physician orders can be faxed ahead of time to 860.647.6428.
If you do not have a Primary Care Provider, please contact 860.533.4611

ECHN Urgent Care Testing: 860.533.4686
2800 Tamarack Avenue, Suite 105, South Windsor
Monday through Friday: 8 a.m. – 7:30 p.m.
Saturday and Sunday: 8 a.m. – 2 p.m.
NOTE: No physician’s order is required to receive test.  Symptomatic patients will receive a full evaluation and testing, if indicated. Swabbing is available for asymptomatic patients with no facility fee charge.

Emergency Room Testing: Open 24/7/365
Testing is available, if medically necessary at Manchester Memorial Hospital and Rockville General Hospital
NOTE: Patients with severe or emergent symptoms will receive a full emergency department evaluation and testing, if indicated.

If you have symptoms

Patient Visitor Policy as of March 1, 2021

The health and safety of our patients, staff and visitors is our top priority and we value the healing quality of patient visitation. Please see information below to support both safety precautions and visitor allowances.

Hospital Restrictions

  • 1-East, 2-East, 3-North, and Critical Care Suites/ICU
  • Emergency Departments

Visitor Information:
1. One visitor per patient, 18 years of age or older
2. Hours: 2 pm to 7 pm daily
3. Visits are limited to 60 minutes, unless otherwise permitted

All visitors must:
1. Pass Covid screening upon entry*,
2. Arrive and continue to wear a face mask/covering while in our facility, and
3. Maintain social distancing guidelines of 6 ft from other people

*At the hospital main entrances, visitor passes will be given to individuals to wear to denote they have cleared the screening process, and this pass should always be worn while in the hospital.

Exceptions may apply for patients who are deemed as Comfort Measures Only (End of Life Care).


Inpatient Units with Full/Partial Restrictions

  • Oncology (Inpatient Only): Only visitors currently residing with the patient will be permitted**
  • Family Birthing Center: One visitor from time of arrival for birth thru the patient’s transition back home.
  • NICU: Only those with assigned wrist bands are permitted (2 bands per NICU patient).
  • Behavioral Health: Visitation requires approval**

**Visitor exceptions will be allowed at the discretion of Clinical Management which can include patients who are on comfort measures/end-of-life care.


Emergency Department, Ambulatory and Outpatient Services: Current COVID Safe Visitation Practices remain in place

  • Families and caregivers are asked to remain in their car and not enter our facility unless absolutely required, as per exceptions permitted below.
  • If one of the following exceptions below is present, one (1) caregiver, healthy and over the age of 18, will be allowed to accompany the patient during their outpatient visit:
    • To accompany a patient who is a minor
    • Where a patient is otherwise unable to communicate, or make decisions, or ambulate on their own
    • For Obstetrical Ultrasound procedures
    • Any patient that has cognitive disabilities and/or may need to have extensive care instructions provided.

NOTE: Exceptions may be made on a case by case basis. Please contact department for specific requests.


Keeping medical staff, colleagues, patients and families safe and heathy remains our top priority, and we are extremely thankful to our community for their support and generous offers in donating food and supplies to our organization during this critical time.

We are currently accepting food and supply donations. Supplies include the following items:

  • Disposable head covers
  • Disposable gowns
  • Disposable gloves
  • N95 respirator face masks
  • Disposable face masks
  • Face-shields/goggles
  • Coveralls/scrubs
  • Shoe-covers
  • Disinfection wipes and liquids
  • General-purpose hand cleaners

If you would like to make a donation, please email or call us for more information and to coordinate drop offs. Any ECHN staff member who would like to coordinate third party donations may use this email as well.
Phone: 860.508.4603

Closures, Cancellations and Changes in Facility Operations

Urgent Care Center

Our Urgent Care Center in South Windsor is now open to treat patients with non-emergent illnesses and injuries.

Hours of Operation
Monday – Friday 8:00 a.m. – 7:30 p.m.
Saturday and Sunday 8:00 a.m. – 2:00 p.m.

Patients with respiratory or flu-like symptoms:
For everyone’s safety, patients experiencing respiratory or flu-like symptoms are asked to park in a designated parking spot upon arrival and call 860.533.4686 to be registered by our medical staff prior to entering the building.


Outpatient Rehabilitation facilities currently closed:
• Glastonbury Wellness Center, 622 Hebron Avenue, Glastonbury

Open Outpatient Rehabilitation facilities:
Patients will be screened for priority needs.
• Manchester Memorial Hospital, 71 Haynes Street, Manchester 860.646.1222
• Rockville General Hospital, 31 Union Street, Vernon: 860.872.5261
• Evergreen Walk, 2800 Tamarack Avenue, Suite 101, South Windsor: 860.533.4670
• Ellington YMCA, 11 Pinney Street, Ellington: 860.871.1078

All Inpatient Rehabilitation at Manchester Memorial and Rockville General Hospitals is continuing as necessary.

Behavioral Health Open Access Program

As close to Open Access as Possible
Due to the nature of our Open Access programming, our walk-in Open Access services are temporarily suspended. We are not able to serve unlimited numbers of people seeking services at the same time due to pandemic prevention and precautions. We will do our best to provide access to services as quickly as we can and we will work with you to get you seen as soon as possible.

Adult Outpatient Services
Adult OP services at 150 North Main St in Manchester are open for telehealth/telephonic services only. Space concerns are the primary reason. We continue to accept new patients and offer programs through our HIPAA compliant platform.

Child & Adolescent OP services
We are able to offer both “in person” and telehealth services for children and adolescents at 71 Haynes St. in Manchester. We offer hybrid programming as well as full telehealth programming. Regular Outpatient services are available “in person” and by telehealth.

For more information, and to schedule an appointment, please call:

Adult Services: 860.533.3434
Child and Adolescent Services: 860.647.6827

Women’s Center for Wellness

All screening mammograms, bone density exams, diagnostic and emergent mammograms, ultrasound and breast biopsy procedures are still being conducted. Please call 860.533.4646 for more information.

Community Education Classes and Events

Community Education classes are currently being held virtually. For a full listing of our Winter classes, click here.

Blood Draw Location Hours

New hours effective April 1, 2021

Meadowbrook Plaza
1707 Boston Turnpike
Hours: M-F 7:30 a.m – 3:45 p.m.
Closed daily for lunch from 12:30 – 1 p.m.

ECHN Medical Offices
175 West Road
Hours: M-F 6 a.m. – 2:15 p.m.
Closed daily for lunch from 12:30 – 1 p.m.

Manchester Memorial Hospital
71 Haynes Street
Hours: M-F 7 a.m. – 5 p.m., Sat. 7 a.m. – noon

Tolland Turnpike, Eastpoint
360 Tolland Turnpike, Suite 1F
Hours: M-F 7 a.m. – 2 p.m.
Closed daily for lunch from 12:30 – 1 p.m.

Manchester Medical Offices
130 Hartford Road
Hours: M-F 7:30 a.m. – 3:45 p.m.
Closed daily for lunch from 12:30 – 1 p.m.

Evergreen Walk
2400 Tamarack Avenue, Suite 103
South Windsor
Hours: M-F 7 a.m. – 4 p.m., Sat 8 a.m. – noon
Closed daily for lunch from 12:30 – 1:30 p.m.

South Windsor Outpatient Draw Station
25 Oakland Road
South Windsor
Hours: M-F 7:30 a.m. – 3:30 p.m.
Closed daily for lunch 12:30 – 1 p.m.

ECHN Medical Offices
6 Fieldstone Commons, Suite C
Hours: M-F 7 a.m. – 3:30 p.m.
Closed daily for lunch from 12:30 – 1 p.m.

ECHN Medical Group
428 Hartford Turnpike, Suite 210
Hours: M-F 6:30 a.m. – 5 p.m., Sat. 7 a.m. – noon

Rockville General Hospital
31 Union Street
Hours: M-F 7 a.m. – 5 p.m., Sat. 8 a.m. – noon

Preventative measures for Flu and COVID-19

What should I do if I am experiencing symptoms of coronavirus?
If you have symptoms consistent with COVID-19, follow the steps below to help prevent the disease from spreading to people in your home and community:

        • Stay home if you are experiencing mild symptoms. You should restrict activities outside of your home, except for getting medical care.
        • Contact your healthcare provider if your illness is worsening (i.e., difficulty breathing). Reach out to your healthcare provider by calling ahead. Tell your provider that you have or may have coronavirus-like symptoms so the staff can take steps to keep other patients from getting infected.
        • If available, wear a face mask when you are around other people to help prevent the spread of the virus.

When should I seek medical care?
If you are experiencing a severe medical emergency, such as shortness of breath, chest pain or altered mental status, please call 911 and request an ambulance. If you’re experiencing mild or moderate symptoms, call the doctor’s office or urgent care first so the staff can provide you more information and/or be ready to isolate you upon arrival. You also can call the city’s department of health for further instructions at 860.647.3173.

Where can I get more information?
To learn more the coronavirus, visit the CDC, World Health Organization and CT Department of Public Health.

What are coronaviruses?
Human coronaviruses were first identified in the mid-1960s. They are a respiratory virus named for the crown-like spikes on their surface. We are currently aware of seven different types of human coronaviruses, four of which are associated with mild to moderate upper-respiratory tract illnesses, like the common cold. Other types of the virus include severe acute respiratory syndrome (SARS), the Middle East Respiratory Syndrome, (MERS) and Coronavirus Disease (COVID-19), which is responsible for the latest outbreak. Although COVID-19 is similar to the other types of coronaviruses, it is unique in many ways and we are still learning more each day.

How do you get infected with COVID-19?
COVID-19 is spread by close person-to-person contact from droplets from a cough or sneeze, which can get into your mouth, nose, or lungs. Close contact is defined as being within approximately 6 feet of another person.
How do I know if I have COVID-19?
People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. If you were recently exposed to someone with a confirmed case of COVID-19 or have been in a place where an outbreak has occurred within the last two weeks the following symptoms could indicate you have contracted COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing

Or at least two of the following symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

If you have any of these emergency warning signs for COVID-19 get medical attention immediately:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

These lists are not all inclusive and we advise you to please consult your medical provider for any other symptoms that are severe or concerning to you.

How severe is this illness?
The World Health Organization says 80% of people with COVID-19 have a mild form of the illness with cold- or flulike symptoms. The people most likely to get seriously ill from this virus are people over 60 and/or those with pre-existing health conditions. It is estimated that for every 100 cases of COVID-19, between two and four people would die. This is very different from a coronavirus like SARS, where nearly ten in 100 sick people died from the illness.

I see people wearing masks, should I be doing that?
In efforts to help prevent the spread of COVID-19, Connecticut health officials are requiring all residents to wear a mask in public when unable to maintain a social distance of at least six feet from other people.

What can I do to prevent getting sick from COVID-19?
The following tips will help to prevent COVID-19 as well as other respiratory viruses:

      • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
      • Don’t touch your eyes, nose, or mouth, especially with unwashed hands.
      • Avoid close contact with people who are showing symptoms of illness.
      • Clean and disinfect frequently touched objects and surfaces.
      • Cover your cough or sneezes with a tissue or sneeze into your elbow.
      • Throw the tissue in the garbage and make sure to clean your hands afterwards.
      • Stay home when you are sick.

Source: The Association for Professionals in Infection Control and Epidemiology (APIC) 


Wash your hands

frequently with soap and running water for at least 20 seconds.

Use an alcohol-based hand sanitizer with at least 60% alcohol if soap and water are not readily available.


Use face masks

if you are coughing or sneezing.

If you are healthy, you only need to wear a mask if you are taking care of a person with a suspected infection.


Avoid close contact

with people who are sick.

Stay home when you are sick. Do not expose others.

If you have fever, cough and difficulty breathing, seek medical care early and call in advance.


Cover your cough or sneeze

with a tissue, or into your flexed elbow when tissue is not available, then throw the tissue in the trash.

Avoid touching your eyes, nose, and mouth.


Clean and disinfect

frequently touched objects and surfaces using a regular cleaning spray or wipe.


Understanding Coronavirus

How To Protect Yourself


The Importance of Wearing Masks: 

1. Protecting others and yourself: NPR article
2. The Science of Masks: CDC study
3. Reducing your exposure: SpringerLink article

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