Your Rights As a Patient

As a patient, you are a partner in your own healthcare. You are entitled to be treated with respect and to be involved in decisions about your treatment. As a patient in our facility, you have the right to:

  • Considerate and respectful care provided to you in a safe setting free from abuse or harassment.
  • Privacy, comfort, and dignity.
  • Have your cultural and personal values, beliefs, and preferences respected
  • Freedom from restraints of any form that are not medically necessary
  • A commitment to prevention and management of pain
  • Complete, up to date information about your diagnosis, treatment, prognosis, and unanticipated outcomes in terms you can be reasonably expected to understand in order to participate in decisions regarding your care
  • Make informed decisions about your plan of care and to give your permission before any procedure or treatment is started
  • Accept or refuse treatment as permitted by law. You have the right to be informed of the medical risks of refusing treatment
  • Report to your healthcare providers unexpected changes in your medical condition
  • Participate in treatment decisions, follow treatment recommendations and instructions, and inform your healthcare providers when you believe you cannot follow the prescribed treatment, or when you are unable to keep an appointment
  • Ask questions when you don’t understand information or instructions
  • Recognize the effects of lifestyle on personal health, and to take reasonable precautions to remain healthy
  • Follow hospital rules and regulations affecting your care
  • Be considerate of the rights of others in the hospital by limiting the number of visitors and keeping the noise level down
  • Provide the hospital with insurance information and to fulfill financial obligations to the hospital
  • Please do not bring any valuables with you to the hospital. Safeguard anything that you keep in your room
  • Maintain mutual respect with your caregivers in conversation and interactions
  • reasonable response to your requests and needs for care, within the hospital’s capacity, its stated mission, and applicable laws
  • The names and titles of those individuals involved in your care
  • Have a family member, friend, or other support person to be present for emotional support during your stay
  • Have a family member or representative of your choice and your own physician notified of your admission to the hospital
  • Participate in the consideration of ethical issues that may arise in your care or in that of your child
  • Receive information when you are admitted about our patient rights policies, other hospital rules that may apply to you, and how to resolve complaints about your care
  • Have or compose an advance directive (“living will”) and to name a person of your choice to make healthcare decisions on your behalf, to the extent permitted by law. (Please ask a staff member if you would like more information regarding advance directives)
  • Consent or decline to take part in medical research. If you decline your decision will not affect the delivery of services to you
  • Continuity of care, which includes information at discharge of realistic options when hospitalization is no longer necessary
  • Confidentiality of patient information and medical records, unless you have given permission to release information, or unless reporting is required or permitted by law
  • Give or withhold consent to produce or use recordings, films, or other images for purposes other than your care
  • Access information contained in your medical record within a reasonable time frame
  • Examine and receive an explanation of your bill
  • Transfer to another facility at your request or when it is medically recommended
  • Complain without fear of reprisal about the care or services you receive

A complaint may be filed through a manager, a hospital or facility administrator, or the patient experience coordinator. The ECHN Patient Experience Coordinator may be contacted at 860.647.6886

Concerns regarding care may also be filed with the State of Connecticut Department of Public Health at 860.609.7400. You may also contact the Joint Commission, located at One Renaissance Boulevard, Oakbrook Terrace, IL 60181

Your Responsibilities As a Patient

We encourage you to take an active part in your healthcare. Within your abilities, as a patient in our facility you have the responsibility to:

  • Provide accurate, complete information about your present condition, past illnesses and hospitalizations, medications, and other matters relating to your health
  • Remember to keep your medication list up to date upon discharge. If you would like a medication card to list your medications, please ask your nurse
  • Report to your healthcare providers unexpected changes in your medical condition
  • Participate in treatment decisions, follow treatment recommendations and instructions, and inform your healthcare providers when you believe you cannot follow the prescribed treatment, or when you are unable to keep an appointment
  • Ask questions when you don’t understand information or instructions
  • Recognize the effects of lifestyle on personal health, and to take reasonable precautions to remain healthy
  • Follow hospital rules and regulations affecting your care
  • Be considerate of the rights of others in the hospital by limiting the number of visitors and keeping the noise level down
  • Provide the hospital with insurance information and to fulfill financial obligations to the hospital
  • Please do not bring any valuables with you to the hospital. Safeguard anything that you keep in your room. Maintain mutual respect with your caregivers in conversation and interactions

Code of Business Conduct

Download our Code of Conduct Booklet [PDF]