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Medical Records

Medical Records Request

Medical records for services provided at Manchester Memorial Hospital, Rockville General Hospital, ECHN Medical Group, or Visiting Nurse & Health Services of Connecticut (VNHSC) facilities can be provided at the written request of patients or their authorized legal representative, such as a Power of Attorney (POA) or healthcare representative. A valid ID is required. Authorized legal representatives must provide appropriate documentation for verification. Please note that if you need medical records from a specific doctor outside of ECHN’s Medical Group providers, you will need to contact that doctor’s office directly.

Electronic Request for Records 

ECHN now offers an Online Patient Record Request tool for the following individuals to request patient records:

  • Patients requesting their own records
  • Parents of minor patients requesting records
  • Caregivers acting on behalf of a patient (i.e. Power of Attorney)

The Online tool verifies your identity by asking for a photo of your driver’s license, which can be taken via webcam or smartphone. There is no additional charge to use this service.
Click here to request your records online.

Providers Request For Medical Records

Request medical records with our new online tool. Your patient records are delivered right to you. No Need to call or Fax anything. Choose from Electronic or Mail delivery. 

Please note you must use a valid medical facility email address for verification. 

Click here to request a patients records.

Medical Record Forms

Please complete the appropriate Authorization to Release or Obtain Health Information Form for the entity that provided care. Please submit the form either in person or by mail to the address located on the header of the form:
Manchester Memorial Hospital Authorization Form [PDF]
Rockville General Hospital [PDF]
Visiting Nurse & Health Services of Connecticut Authorization Form [PDF]
ECHN Medical Group Authorization Form [PDF]

Medical Record Copy Fees

There may be a reasonable, cost-based fee associated with a request for copies of the medical record. The fee may include only the cost of:

  • Labor for copying the Personal health Information (PHI) requested by the individual, whether in paper or electronic form
  • Supplies for creating the paper copy or electronic media (e.g., encrypted CD or encrypted USB drive) if the individual requests that the electronic copy be provided on portable media
  • Postage, when the individual requests that the copy, or summary or explanation be mailed
  • Preparation of the explanation or summary of the PHI, if agreed to by the individual

An individual has a right to receive a copy of his/her Protected Health Information (PHI) in the form, format and manner requested, if readily producible in that way, or as otherwise agreed to by the individual. Because the medical record copy fees will vary based on the form, format and manner of access requested or agreed to, individuals are encouraged to contact the respective Health Information Management/Medical Records Department or their ECHN Medical Group provider office to request a copy of the medical record copy fees associated with their request.

Copies of medical records can be sent directly to providers or healthcare facilities free of charge.

Contact us if you have any questions or require additional assistance. Staff are available to assist Monday – Friday between the hours of 8 a.m. – 4:30p.m.
Phone: 860.533.2930

Patient Portals

Through these secure websites, patients can access information including discharge instructions, healthcare team members, lab results, a list of medications prescribed, and procedures performed while in the hospital. To participate in our online patient portal feature, you must be 18 years of age or older and have been admitted to Manchester Memorial Hospital or Rockville General Hospital after June 3, 2014. This excludes behavioral health visits.

MyECHN Patient Portal (Manchester Memorial and Rockville General Hospitals Only)
Patients who have had an inpatient stay at Manchester Memorial Hospital or Rockville General Hospital can access their medical records after they are discharged using the MyECHN Patient Portal. To gain access, click here.

Follow My Health Patient Portal (ECHN Medical Group Only)
Patients of ECHN Medical Group providers have access to their medical records through our online Follow My Health Patient Portal. To gain access, click here.

Birth Certificates

Although hospitals distribute the paperwork for birth certificates, they are town records and are available through the Town Clerk’s office at the town in which your baby was born. The town clerk can produce a birth certificate for any birth in Connecticut between March 2001 and present day.

For Manchester Memorial Hospital births, visit:
Town Clerk’s Office
41 Center Street
Manchester, CT 06040