FAQs
ECHN Services
Paying For Your Care
Medical Records
Jobs/Volunteering With ECHN
Q: If I need a blood test, an x-ray, physical therapy, or other similar services, can I use ECHN?
A: In most cases, patients can choose where they'd like to go for these types of services. Your doctor may make a recommendation, or you can ask your doctor about using ECHN. It's always a good idea to check with the facility to make sure your insurance is accepted there. Click here to see a comprehensive listing of ECHN's outpatient services.
Q: How do a send a compliment, suggestion, or complaint about ECHN's services?
A: ECHN offers Patient Representatives who are always willing to listen to comments from the community. You may reach them via email at info@echn.org or via U.S. mail addressed to: ECHN Patient Representative, 71 Haynes Street, Manchester, CT 06040. If you'd like to speak with our patient representatives on the phone, you may reach the representative at Manchester Hospital by calling (860) 647-6886, or the representative at Rockville Hospital by calling (860) 872-5205.
Q: My doctor isn't on the ECHN medical staff. If I ever need hospital care, can I be admitted to Manchester Memorial Hospital or Rockville General Hospital?
A: Only a doctor on a hospital's medical staff may admit patients to that hospital. If your doctor is not a member of the ECHN medical staff, you unfortunately cannot be admitted to one of our hospitals. This sometimes is of particular concern to women who become pregnant, because many women choose an OB/GYN for gynecological care without considering the doctor's hospital affiliation. For some women who then become pregnant, it can be a disappointment to learn that they cannot deliver at the hospital of their choice unless they switch OB/GYNs. Of course, if you are seeking emergency care, you can receive treatment at our Emergency Departments even if your doctor is not on staff.
Q: Where can I find information about community education programs sponsored by ECHN?
A: Programs are listed within the "Health Services" section of this website. Click here to see the listing.
Q: Who do I contact if I have a question about my bill?
A: Please click here to learn more about paying your bill. You also may call Patient Financial Services weekdays from 8 a.m. to 4:30 p.m. at (860) 533-6565. Due to the number of calls received, you may need to leave your name and phone number so someone can return your call. You also may send an email to patient_accounts@echn.org, but please be aware that email is not a secure way to send personal financial or health-related information.
Q: What if I need help paying my bill, or if I have questions about my bill?
A: Please click here to learn how ECHN can help you with your bill. ECHN offers patient financial counselors who are happy to assist you with payment schedules, insurance claims, and much more. Please call Patient Financial Services weekdays from 8 a.m. to 4:30 p.m. at (860) 533-6565. You also may send an email to patient_accounts@echn.org, but please be aware that email is not a secure way to send personal financial or health-related information.
Q: How can I get a copy of my medical records?
A: If you need records from a physician, you will need to contact that physician's office to make arrangements. If you'd like records from services delivered at one of our facilities, please call our Health Information Management Department at (860) 533-2930, ext. 6433. Due to the number of calls received, you may need to leave your name and phone number so someone can return your call. You also may download a copy of our Release of Information (ROI) form by clicking here. Just complete the form and mail it to the facility where you were treated, and you will be contacted when your records are available.
Q: How can I get a copy of a birth certificate?
A: Although hospitals distribute the paperwork for birth certificates, birth certificates are actually town records and are available only through the Town Clerk's office at the town in which the baby was born. For births at Manchester Memorial Hospital, the Town Clerk's office may be reached at (860) 647-3037, and the Town Hall is located at 41 Center Street. For births at Rockville General Hospital, the Town Clerk's office may be reached at (860) 870-3662, and the Town Hall is located at 14 Park Place.
Q: If I have a question about a job or my application, who can I ask?
A: You may contact "HR Connection," a service of the ECHN Human Resources Department, via email, HRConnection@echn.org, or via telephone at (860) 872-5180.
Q: Who can I contact for information about volunteering at one of ECHN's hospitals or other facilities?
A: At ECHN, we warmly welcome and highly value our volunteers. Training is provided for all volunteer positions. If you are interested in volunteering at any ECHN facility, please click here for more information, or send an e-mail to Ellen Barnes at ebarnes@echn.org.
Q: Do your hospitals have Auxiliaries?
A: Both Manchester Memorial Hospital and Rockville General Hospital are fortunate to be supported by invaluable and dedicated Auxiliaries. Please click here for more information about the Auxiliaries at these ECHN hospitals.